Quality and Customer Satisfaction
We Are Committed to
Total Quality Management (TQM) is one of our core business practices. We stand behind our products, and we are 100% committed to customer satisfaction, from quality assurance and quality control processes in the manufacturing of decontamination equipment to lab planning and design, product installation, commissioning, and after-sales service and support.
Our qualified service engineers are trained and certified to guarantee the proper operation and performance of every washer and sterilizer installed at the customer's site.
Matachana autoclaves, washers, and steam sterilizers are built from high-quality non-proprietary components, making it easy for our customers to find replacement parts reducing maintenance or downtime time to a minimum.
More than 160 Direct Service Technicians Around the World
Service & Support:
We believe in giving our clients the best possible service experience. In the USA, factory-trained professionals provide DIRECT service and support to guarantee the optimal performance of every washer and sterilizer throughout their lifespan.
ONLINE diagnostic tools and troubleshooting are also available along with TELESERVICE. Qualified engineers located at the Manufacturing and Support Center in Matachana headquarters can conduct equipment assessment and perform troubleshooting remotely.
Our Service and Support includes:
- Corrective Maintenance
- Preventive Maintenance
- Service updates
- On-site dedicated training for managers and operators
- Basic guidelines for troubleshooting
- Helpdesk application for technical service online
For service request and information call (484) 872-2763